Client Relations Professional for Private Music Studio

The Vocal Workout Singing School - New York, NY 10065
The Vocal Workout Singing School - New York, NY 10065
The Vocal Workout Singing School - New York, NY 10065
Job Description
The Vocal Workout Singing Studio Client Relations Professional is responsible for creating a client-focused, energetic, positive environment and will possess a strong desire to take on studio growth.

OPERATIONS

- Oversee the day-to-day operations of the studios
- Manage studio calendar
- Ensure studio revenue and occupancy goals are met each month
- Check and resolve any 'un-paid' accounts from the day
- Resolve/attend to all client booking requests and issues
- Ensure all clients have been checked into class
- Manage client consultations as needed
- Manage referrals
- Process client purchases
- Manage appearance and cleanliness
- Receive and process studio mail
- Help oversee private session booking
- Manage inventory of studio supplies
- Check studio email (info) throughout the day
- Work with Director of Marketing on events and marketing related efforts

SCHEDULING

- Monitor class performance and communicate with the other teams for schedule changes

CUSTOMER SERVICE

- Promote VWSS and encourage new client business
- Encourage and communicate feedback
- Handle complaints, problems, etc. and escalate if/when necessary
- Charge daily late cancel fees

MARKETING

- Curated class setup, identifying local influencers + building relationships both inside and outside of the studio
- Management of in-studio promotions (when applicable)
- In-studio chalkboard maintenance
- Manage retention email inbox - monitor inbox for questions/concerns
- Help to manage the New Studio Opening Strategy & Outreach plan
$18 - $22 per hour
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